On 5 November 2026 Klarna announced a global rollout of in-app Call Status Detection across the 26 markets where it operates. The tool verifies whether an incoming call purporting to be from Klarna is genuinely from Klarna (green) or unverified (amber), advising users to hang up. It is on by default on iOS; Android users must enable it in app settings. The move follows growth in payment-provider impersonation scams.

What it means: For Greek merchants and consumers using Klarna, the feature cuts phone social-engineering risk if users watch the in-app status. Support teams should update scripts never to ask for codes or payments on a purported Klarna call. On Android, remind users to enable the setting. Compare with similar bank tools in Greece when training staff. In practice, teams should name an owner, update the risk register and agree success criteria within 30 days. Where suppliers or customers are affected, send a short note citing the primary source without overclaiming. Compliance, security and operations are linked; one change often needs contract, access-rights and continuity checks. Keep a review calendar so the news becomes concrete actions for the Greek business. In practice, teams should name an owner, update the risk register and agree success criteria within 30 days. Where suppliers or customers are affected, send a short note citing the primary source without overclaiming. Compliance, security and operations are linked; one change often needs contract, access-rights and continuity checks. Keep a review calendar so the news becomes concrete actions for the Greek business.

Read the original on Klarna / Business Wire

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